Shipping Policy

Updated Date: 18/02/24

Thank you for choosing Mirror Maison. We are committed to ensuring a transparent and efficient delivery process for your purchase. Here are the updated terms and conditions of our shipping policy:

 

Delivery Method and Area:

We service areas within the United Kingdom.

Certain areas (Ireland, Scottish Highlands etc) will be serviced once a month, typically the 1st week fo every month.

Additionally, some areas within our service zone may sometimes be undeliverable, and such orders will also be refunded.

 

Alternative Delivery Providers:

On occasion, the delivery provider may change, depending on the item's size, our couriers capacity, or other valid reasons. In such instances, we will inform you of the new courier and provide tracking information where possible.

 

Standard Delivery Protocol:

Our standard delivery includes delivery to the hallway of your property. Options for room of choice delivery or packaging removal may be available at checkout. If these options are not selected, standard hallway delivery will be conducted.

 

Delivery Attempts:

Our courier will attempt delivery once for free. Additional delivery attempts are subject to a fee:

 

a. Cancellation or Refund:

If delivery is unsuccessful, we may cancel your order and refund you, minus the initial delivery charge.

 

b. Redelivery Charge:

A second delivery attempt can be arranged for a fee of £20.

 

Signature and Proof of Delivery:

A signature is required upon delivery. You have the option to arrange for the order to be left in a safe place directly with our courier. We and the courier are not liable for any loss or damage after delivery.

 

Reporting Issues:

Any delivery issues, including damage or complaints, must be reported within 24 hours of receipt.

 

Delivery Time and Date:

While we aim to accommodate your preferred delivery times, specific dates or times cannot be guaranteed.

 

Delivery Notifications:

You will receive tracking information from either ourselves or the courier.

 

Provisional Delivery Date:

Our courier will contact you with a provisional delivery date, requiring SMS confirmation.

 

Delivery Damage or Loss:

Report damage or loss within 24 hours of delivery for a resolution, including replacement or refund.

 

Collection Fee (undamaged items):

Changed your mind? No problem at all, any undamaged mirrors can be collected for a fee of £20.00. This can be pre-paid or deducted from the refund once collected.

 

Collect and Swap Policy:

If the mirror is damaged or incorrect, retain the original box for collection and replacement. Without the original packaging, a £50 fee applies for specialist courier collection.

 

Delivery Exceptions:

We will keep you updated on any delays due to unforeseen circumstances and provide an updated delivery estimate.

 

Your satisfaction is important to us. For any further questions or assistance, our customer support team is ready to assist you.